Standard Service: We ship via 2-Day Priority Mail to ensure your piece arrives quickly and safely.
Signature Required: For your protection and the security of your heirloom, a Signature is Required upon delivery for all orders over $500.
Custom Requests: If you require a different shipping method or have specific delivery needs (such as holding at a local post office), please contact us at 978-260-0422 or kevin.vitali@live.com prior to shipment.
Processing: Orders are typically shipped within 24–48 hours of payment.
We want you to fall in love with your piece. To provide you with total peace of mind, we offer a 21-day evaluation period. Take the time to ensure the fire, the history, and the feel are exactly what you dreamed of.
The Security Tag: For your protection and ours, please keep the security tag attached while you decide. Returns are only accepted if the T·E·R·A security tag remains intact and untampered. Removal of the tag constitutes final acceptance of the item.
Condition: To preserve the integrity of our antique collection, items must be returned in their original, unworn, and unaltered condition. Any third-party alterations (such as resizing) render the sale final.
Return Shipping: The cost and logistics of return shipping are the responsibility of the buyer. * Insurance: For your protection, all returns must be shipped via a tracked and fully insured method. T·E·R·A cannot be held responsible for items lost or damaged during return transit.
