Fast & Secure Shipping
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Standard Service: We ship via 2-Day Priority Mail to ensure your piece arrives quickly and safely.
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Signature Required: For your protection and the security of your heirloom, an Adult Signature is Required upon delivery for all orders over $500.
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Processing: Orders are typically shipped within 24–48 hours of payment.
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Custom Requests: If you require a different shipping method or have specific delivery needs (such as holding at a local post office), please contact us at support@theteracollection.com (or 978-260-0422) prior to shipment.
Our 21-Day In-Hand Promise
We want you to fall in love with your piece. To provide you with total peace of mind, we offer a 21-day evaluation period from the date of delivery. Take the time to ensure the fire, the history, and the feel are exactly what you dreamed of.
Return Policy Details
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The Security Tag: For your protection and ours, please keep the security tag attached while you decide. Returns are only accepted if the TERA security tag remains intact and untampered. Removal or alteration of the tag constitutes final acceptance of the item.
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Condition: To preserve the integrity of our antique collection, items must be returned in their original, unworn, and unaltered condition. Any third-party alterations (such as sizing or stone resetting) render the sale final.
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Return Shipping: The cost and logistics of return shipping are the responsibility of the buyer.
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Insurance: For your protection, all returns must be shipped via a tracked, signature-required, and fully insured method. TERA cannot be held responsible for items lost or damaged during return transit.
